BMC UserWorld 2009?

I guess now it is for sure, there will be no BMC UserWorld 2009. At least I can find no information about this. Which would be a major marketing blunder if the information is not there.

So where to go instead. I guess there are lots of local events, even arranged by BMC. And the topics may be more specific to one product or branch.

ARSlist have there own WWRUG 2009. It is in November. And it is in Las Vegas. Maybe should give that a shoot. Doug Mueller is booked as the keynote speaker.

Reimbursement update

Before Christmas I received the money for the travel. No problem. Only annoying thing was I had to pay the fee for the transfer. So I lost some money.

But still no money for the conference. I have seen a copy of the transfer where the account number was wrong. And they say they will transfer again and I should have the money around new year. But, no, no money, yet. :)

But actually maybe there is something good about the delay. Have to ask my auditor if the credit will be put in the book keeping for 2008 or 2009. I would be better with 2009. The money is needed this year, not last year.

To many things to do

Not that I was planning to write here very often. At the moment there are to many things to do. And nothing has really come to some kind of milestone so it is worth writing about.

About BMC Remedy AR System 7.1 at boot of windows. I think it is all about AR System trying to start before RPC has been set up on the machine. I have tried to set up dependency on the AR System service to the RPC service. But on the windows machines I have available nothing happens. All tools I have to check if the dependency is set show it is set. But at boot it is still the same, AR System start before RPC. I have asked the people managing and setting up windows, but they can not give me an answer why. Maybe AR System install should add that dependency. The workaround at the moment is to set the service to manual start and then start it as a schedule at start up. It works.

Another thing I also tried about the start up of AR System. On a service you can set what to do if start up fails. But it does not do what I set it to do. So either windows does not detect the failure, or the setting is not read by windows.

More BMC. I kind of was surprised about how fast and how well they seemed to handle the reimbursement of my cost for the canceled conference. But now I am still waiting for the money. One part, the conference fee, they blame people quit work. So they have not had time to manage all reimbursements. And the cost for travel seem to have gotten stuck too. Yesterday, after I asked for more info, I got a new mail saying that they have accepted to pay my cost. And the again want my bank info.

I do not know if this is fun or sad. I know a person who reported a bug about BMC Remedy Usertool 7.1. It was already reported and BMC answered it was scheduled for release in 7.5.1. 7.5 does not even exist yet. OK, it is not a production critical bug. But for us users who use keyboard shortcuts it is really annoying. In some special situations pressing Ctrl-Enter does not save the record, it opens a new modify window.

BMC Userworld October 2008 will be October 2009

Now I received an e-mail from BMC stating that BMC Userworld October 2009 will happen. And I read it as BMC Userworld October 2008 will not happen, it is rescheduled for October 2009. Location for October 2009 was not released.

This was supposed to be my first BMC Userworld even though my main occupation has been related to BMC Remedy Action Request System for the last 12 years. And now it is rescheduled for next year.

The e-mail I received was mainly how to get reimbursed for the expenses you already have for the BMC Userworld 2008. Sounds like they are going to be generous. But I always get the feeling with American companies that they will ignore everybody from outside USA anyway. But lets not get ahead of the events. I will do everything requested and hope for the money back.

Looks like BMC UserWorld 2008 will happen

The talk among the customers have partly been about BMC UserWorld 2008 will be canceled since it would be hard to find a new venue in such a short notice. But the e-mail from BMC sent on Friday to already registered persons say that they already have a new venue and will come back shortly with the new time and place.

Also, this e-mail alse say "BMC will cover any airfare penalties you incur when switching your travel plans from Miami to the new location". I hope this will be true. I am not sure yet if I have to book a new ticket or if I can change mine.

BMC UserWorld 2008 in Miami is going to be rescheduled

Looks like there are some problem with the hotel where the conference was to be held. So the conference have to move. At the moment there is no information about new time and/or new location.

Damn. Lucky I have not booked hotel yet. But the plane ticket. Hope I can change it.