A customer complained about the server where crashing. Nobody could explain why. But I noticed that in the console output it complained about the libIMFilterPlugin.so. After searching around a little I found a Technical Bulletin from BMC saying that there is a problem running BMC Remedy Service Desk integration together with BMC Remedy Service Level Management (SLM), on linux and AIX platforms. What?? On the other supported platforms it is working, but not on linux and AIX. The bulletin is from October 2007.
OK, this seem to be the case with version 7.1.00, 3.0.02 and 3.0.00 of the Integration for BMC Remedy Service Desk (IBRSD). The bulletin is actually about not being able to start IBRSD together with SLM. But I guess that this is part of why the server is crashing. And it might actually be part of some inconsistencies at the customer. I wonder if this is fixed in some patch. The bulletin say change OS or disable one of the components as workaround.
2010-02-11
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3 comments:
Just out of curiosity - how do you make the connection between the output and that bulletin?
Is it the IM-prefix?
/n00b
It is a very week connection. But the bulletin talk about problems with two components running at the same time on the platform in use, and one of the components looks to be a big part of the crashing server. It can be a completely different reason for why it is crashing. But my feeling is that nobody know where to start to look. This is one place.
Change OS... that is a good workaround... :P
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