BMC say you need to upgrade all components if you want to run 7.6.04. And that will not really work in this project. So little time left before go live. But now we got OK about support if we only upgrade AR System Server and Mid-Tier to 7.6.04 and leave ITSM at 7.6.03. OK, there are some bugs in ITSM 7.6.03 that need fixing to.
So far we have only tried Mid-Tier 7.6.04. And it works better then 7.6.03, at least when it comes to the cache. 7.6.03 seemed to read the whole server every time somebody logged in on Mid-Tier. But 7.6.04 only loads what is needed to perform the thing the user is trying to do. It is a lot faster.
One of the bugs we have reported on 7.6.03 is when consuming web services. If you get an error in the transaction the set field web service action result in setting the 'Short Description' field to NULL. You will not notice that if you not have error handling built on the work flow. But if you have error handling and want the record to be stored it will fail with 'Short Description' set to NULL. Did not see anything in release notes about this being fixed in 7.6.04. But it is a serious error. All of a sudden we are back in AR System 6.3 functionality.
Another bug is that if you create an new record, does not matter if it is push field, web service, import, or any other way, and you have default values that contain any $
BMC have really made me disappointed with there 7.6.03 release. And I fear that 7.6.04 does not really fix the important bugs that we need fixed in 7.6.03. I hope it will not result in a rollback of this upgrade project. That would be a very big setback for AR System at this customer, and a very big cost. I wonder if BMC is ready to pay customers for total fail using 7.6.03.
Anyway, I hope BMC can solve this fast. I really want all this new stuff, except maybe layers. I would very much want to make some new super application. Not a big blob like the ITSM application.
