A customer complained about the server where crashing. Nobody could explain why. But I noticed that in the console output it complained about the libIMFilterPlugin.so. After searching around a little I found a Technical Bulletin from BMC saying that there is a problem running BMC Remedy Service Desk integration together with BMC Remedy Service Level Management (SLM), on linux and AIX platforms. What?? On the other supported platforms it is working, but not on linux and AIX. The bulletin is from October 2007.
OK, this seem to be the case with version 7.1.00, 3.0.02 and 3.0.00 of the Integration for BMC Remedy Service Desk (IBRSD). The bulletin is actually about not being able to start IBRSD together with SLM. But I guess that this is part of why the server is crashing. And it might actually be part of some inconsistencies at the customer. I wonder if this is fixed in some patch. The bulletin say change OS or disable one of the components as workaround.
10 years ago